CUSTOMER STORY
Kaiser Medical Center
San Marcos, CA
Securing Sensitive Spaces in a Medical Environment with INOX Smart Locks
When Kaiser San Marcos Medical Center needed a more secure, accountable, and locally managed access control solution for rooms housing sensitive materials, the facilities team turned to INOX Smart Locks. By replacing centralized systems and shared codes with independently managed, fob-based smart locks, the hospital achieved faster response times, improved oversight, and stronger protection for critical areas.
THE CHALLENGE
At Kaiser San Marcos Medical Center, managing access to rooms with sensitive materials is a critical responsibility. Traditional access control systems presented a few key limitations: centralized management made urgent access logs difficult to retrieve, and passcode-based locks risked unauthorized entry. The facility needed a more localized, secure, and accountable solution—especially in areas requiring controlled employee access.
IMPLEMENTATION
The INOX ISM-MC7000 SFR Smart Mortise Locks with Reader were installed on doors leading to areas with sensitive materials. The fob system was set up so that each employee accessing these rooms could be uniquely identified in system logs. The independence of each lock eliminated reliance on offsite or inaccessible monitoring systems, allowing the facilities team to respond more quickly to any security concerns.
“The support and customer service from INOX has been excellent. Anytime we had issues or questions, they responded quickly and made arrangements to come out when we needed them.”
Abdulrahee Shamsuddeen, Construction Foreman / Kaiser San Marcos
RESULTS
-
Increased Security and Accountability:
“The great thing about the fobs is that we can assign them to employees who will be entering these rooms that have sensitive materials,” said Abdulrahee Shamsuddeen, Construction Foreman at Kaiser San Marcos. “It will let us know detailed information as far as when they come in, when they come out, and when the rooms are being accessed.” -
Avoiding the Pitfalls of Centralized Access Control:
“One of the reasons why we didn’t want it to be part of our standard access control is that a lot of times it’s monitored offsite, or in an area that’s not accessible,” Shamsuddeen explained. “By the time we have any security issues, we have to go through a very lengthy process to figure out how things were breached.” With INOX, critical access data is localized and readily available. -
Smarter Alternative to Code Locks:
The team opted for a fob-based system over keypad locks to prevent unauthorized code sharing. “When you have a code, sometimes people can see it and enter (with that code), and we don’t know who’s coming in and out,” Shamsuddeen said. “But with the fob, we can tell.” -
Exceptional Support:
INOX’s commitment to customer service stood out during and after deployment. “The support and customer service from INOX has been excellent. Anytime we had issues or questions, they responded quickly and made arrangements to come out when we needed them.”
CONCLUSION
By installing INOX Smart Locks, Kaiser San Marcos Medical Center significantly enhanced its access control in high-security areas. The standalone system with individually assigned fobs improved monitoring, accountability, and response times while avoiding the vulnerabilities and pitfalls of keypad and centralized systems. As Shamsuddeen described his experience with INOX, “We’re glad to have them.”
THE CHALLENGE
-
Managing access to rooms with sensitive materials.
-
Traditional access control systems presented limitations.
-
Requiring a more localized, secure, and accountable solution.
THE SOLUTION
-
Kaiser San Marcos implemented the INOX ISM-MC7000 SFR Smart Mortise Locks with Reader on doors leading to areas with sensitive materials.
-
The ISM-MC7000 provided a unified smart access solution for securing sensitive areas.
-
Kaiser chose a fob-based system over keypad locks to prevent unauthorized code sharing.
-
Remote management capabilities simplified scheduling and permissions.
-
Battery-powered Grade 1 mortise locks delivered robust security without the cost and complexity of hardwiring.
