CUSTOMER STORY
F Street Condos
Sacramento, CA
Streamlined Management, Tenant Convenience, and Cost Savings with INOX Smart Locks
At 25th Street Properties in Sacramento, managing access for multiple residential units had become costly and inefficient. Frequent rekeying, tenant lockouts, and on-site visits were consuming valuable time and resources. By upgrading to INOX Smart Locks, the property manager streamlined operations, reduced expenses, and delivered a modern, app-based access experience that tenants love.
THE CHALLENGE
Managing traditional locks across a multi-unit residential property posed significant challenges for 25th Street Properties in Sacramento. Rekeying costs accumulated year after year, particularly during tenant turnovers. Additionally, addressing tenant lockouts was time-consuming and costly, often requiring a locksmith or a personal visit to the property. They sought a modern, cost-effective, and tenant-friendly solution to these challenges.
IMPLEMENTATION
The property manager decided to upgrade the property’s security with INOX Smart locks, specifically the INOX Smart Mortise Lock for residential unit doors and INOX Smart Cylindrical Locks with keypad entry for common areas such as the front door, back door, laundry room, and gym. These locks feature a physical key override to ensure access in emergencies, combining advanced technology with a practical backup solution.
“The residents have really enjoyed the upgrade because it allows them to use their phone instead of carrying a physical key.”
Effie Orn, Owner / 25th Street Properties
RESULTS
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Enhanced Tenant Experience:
Tenants have embraced the modern convenience of using their smartphones instead of physical keys. The PM noted, “The residents have really enjoyed the upgrade because it allows them to use their phone instead of carrying a physical key. They have also been able to give a cleaner or a family friend remote access.” -
Streamlined Property Management:
She also highlighted the significant time and cost savings, saying, “Having the smart locks has been super helpful because there’s been multiple times over the past year where the tenants have locked themselves out. They’ve been able to call or text me and ask me to let them in remotely. It has been a life changer because it has saved time and money of either calling a locksmith or me having to go down to the property.” -
Cost Savings:
During tenant turnovers, the need for rekeying was eliminated. The PM explained, “We haven’t had to have a locksmith come down and change out the key, saving costs there. It’s also been a really easy process on my phone to remove our old tenant and set up our new tenant with a new key fob and a new code.” -
Increased Property Appeal:
She sees the smart locks as a selling point for attracting modern tenants. “Smart locks are a great feature to be able to add to advertising for potential tenants, especially in today’s world where people often have their phone and not necessarily want to carry a physical key. For those modern tenants, that is definitely something they are looking for,” she said.
CONCLUSION
The transition to INOX Smart Locks has transformed the building's access management, providing tenants with a superior living experience while saving the property manager significant time and money. She stated, “I would definitely recommend the INOX smart lock system because of the ease and simplicity, and then also the cost savings of the system.”
THE CHALLENGE
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Managing traditional locks across a multi-unit residential property.
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Costly rekeying with tenant turnover.
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Tenant lockouts were time-consuming and costly.
THE SOLUTION
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25th Street Properties implemented the INOX ISM-MC7000 Smart Mortise Locks for residential unit doors.
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They also installed INOX ISC-CY6100 Smart Cylindrical for common areas such as the front door, back door, laundry room, and gym.
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Streamlined property management eliminated the need for costly rekeying.
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Remote management capabilities allowed remote access for when a tenant is locked out.
